FAQ
General Questions
What is Doleray?
Doleray is your personal style haven—a carefully curated platform that brings together timeless, high-quality pieces from trusted brands. Our collection is designed to simplify your life while keeping you effortlessly stylish, no matter how busy your days get.
What makes Doleray different from other clothing platforms?
At Doleray, we believe in quality over quantity. Every piece we feature is handpicked with care, ensuring it's not just beautiful but also practical and versatile. We're here to help you build a wardrobe that lasts—full of pieces you'll love wearing again and again.
Where can I follow Doleray on social media?
Join us on Instagram, TikTok, Pinterest, and LinkedIn at @doleray_official for styling tips, inspiration, and updates. Let's connect!
Product Information
How do I know what size to order?
Each product page includes a detailed size guide tailored to the brand. If you're unsure or need extra help, don't hesitate to reach out to our friendly support team at support@doleray.com—we're here to assist!
How can I style the pieces available on Doleray?
For endless inspiration, explore our Less is More series and styling videos on social media. We're all about showing you how to create stunning, versatile looks with ease!
Orders & Shipping
How do I place an order?
Simply browse our platform, choose the pieces you love, and head to checkout to complete your order—it's quick and easy!
Can I cancel or modify my order?
You can request to cancel or make changes to your order before it's shipped by emailing us at support@doleray.com. While we'll do our best to accommodate your request, please note that we cannot guarantee changes or cancellations, and we are under no obligation to fulfill them.
What are your shipping options?
We offer a standard shipping option. Detailed shipping information, including costs, will be provided at checkout.
How many days does it take for the order to be sent out?
Orders are typically processed and sent out within 3-5 business days. If there's any delay, we'll contact you promptly via email to keep you updated!
Do you offer international shipping?
Doleray ships to EU countries. For more details, please refer to our Shipping Carrier for international shippings.
How can I track my order?
Once your order is shipped, we'll send you an email with a tracking number if available so you can track your package every step of the way!
Returns & Exchanges
1. What is your return policy?
Doleray accepts returns within 14 days of delivery for unworn, undamaged items with tags still attached. Please note that the customer will be responsible for covering the return shipping costs. Further details regarding the process will be provided by our support team during the return procedure.
2. How do I request a return or exchange?
To initiate a return or exchange, fill out our Return Form and follow the provided instructions. Once we process your return, you'll receive confirmation via email.
3. How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive your returned item.
Payment Information
What payment methods do you accept?
All payments are securely processed through Stripe. Available payment methods are displayed at checkout and may vary depending on your region.
Is my payment information secure?
Absolutely! We use Stripe's secure payment gateway to ensure your payment information is always protected.
Customer Support
1. How can I contact Doleray?
You can contact us by email at support@doleray.com. We will get back to you within 48 hours.