General Terms and Conditions

Doleray UG (haftungsbeschränkt)
Kronenstr. 9, 76689 Karlsdorf-Neuthard, Germany
E-mail: info@doleray.com
VAT ID No.: DE400082359

1. Scope

1.1 These General Terms and Conditions (T&Cs) apply to all contracts concluded between us, Doleray UG (haftungsbeschränkt), and consumers (any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activities) via our online store.

1.2 For the purposes of these T&Cs, a consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB).

1.3 These T&Cs apply to deliveries and services provided to customers in Germany as well as in other member states of the European Union.

2. Conclusion of the Contract

2.1 The presentation of products in our online store does not represent a legally binding offer, but rather a non-binding invitation for the customer to submit an offer to purchase.

2.2 By completing the order process in our online store and clicking the "order with obligation to pay" button, the customer submits a binding offer to purchase the goods in the shopping cart.

2.3 Upon receipt of the order, the customer first receives an automatic order confirmation by email. This confirmation does not constitute acceptance of the offer.

2.4 The contract is only concluded when we send a shipping confirmation by email, confirming that the goods have been dispatched to the customer.

3. Prices and Payment Terms

3.1 All prices indicated on the product pages are in euros (€) and include the statutory value-added tax (VAT).

3.2 Any applicable shipping costs will be shown separately during the ordering process.

3.3 All payments are processed through our payment service provider Stripe. Available payment methods are provided dynamically and may vary depending on your region and availability. The currently offered payment methods are displayed to the customer during the checkout process.

3.4 The purchase price is due for payment immediately upon conclusion of the contract and without any deduction.

3.5 Discounts and sale prices: Reduced ("sale") prices are shown directly on the respective item and apply as that item's unit price. A struck-through price indicates the previous regular selling price.

3.6 Bundle discounts: For certain curated product sets ("bundles") we grant an additional bundle discount. It is applied to the – where applicable already sale-reduced – price of the items contained in the bundle and is shown as a separate line item in the shopping cart and during checkout.

3.7 Coupons: Unless expressly stated otherwise, only one coupon can be redeemed per order. Percentage coupons are calculated last, i.e. on the amount already reduced by any sale and bundle discounts. The order in which discounts are applied is therefore: (1) sale price, (2) bundle discount, (3) coupon. Coupons cannot be offset retroactively or paid out in cash.

3.8 All discounts, bundle benefits and coupon amounts are itemised transparently in the shopping cart and before the order is completed. The total amount payable (incl. statutory VAT) is displayed before the binding click on "order with obligation to pay".

4. Delivery and Shipping

4.1 Unless otherwise stated in the respective product description, we generally hand over the ordered goods to the shipping service provider (usually DHL or Hermes) within 7 working days after conclusion of the contract or, in the case of advance payment, after receipt of payment. In the case of pre-orders, different delivery times may apply, which we will indicate either in the product description or during the order process.

4.2 The delivery time after handover to the shipping service provider is outside our sphere of influence. We assume no liability for delays that occur after the goods have been handed over to the shipping service provider.

4.3 Should unforeseen delays occur, making it impossible for us to hand over the goods to the shipping service provider within the period specified in section 4.1, we will inform the customer promptly by email and provide a new expected handover date.

4.4 Events of force majeure or other circumstances not attributable to us that significantly complicate or prevent delivery entitle us to postpone delivery for the duration of such hindrance. We accept no liability for delivery delays caused by such circumstances.

4.5 Shipments are dispatched via DHL or Hermes. The choice of carrier is at our discretion and depends on availability in the customer's delivery area. A flat shipping fee applies regardless of the carrier selected. Current shipping costs per country are listed below:

5. Retention of Title

The goods remain our property until the purchase price has been paid in full.

6. Right of Withdrawal for Consumers

6.1 Consumers have a statutory right of withdrawal for distance selling contracts, which can be exercised within 14 days.

6.2 The withdrawal period is 14 days from the day on which the customer or a third party designated by the customer who is not the carrier has taken possession of the goods.

6.3 To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from the contract via the contact form provided on our website or by email. The customer may, but is not required to, use the model withdrawal form for this purpose.

6.4 Consequences of Withdrawal:
If the customer withdraws from this contract, we will refund all payments received from them, including delivery costs (with the exception of any additional costs resulting from the customer choosing a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive the notification of the withdrawal. Unless otherwise agreed, we will use the same means of payment for the refund that the customer used for the original transaction.

6.5 The customer bears the direct costs of returning the goods. The customer must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which they notify us of the withdrawal from this contract.

6.6 To initiate a return request under your right of withdrawal as a consumer, please visit our Return Request Form.

7. Warranty

The statutory warranty rights apply.

8. Liability and Limitation of Liability

8.1 We are liable for intent and gross negligence without limitation.

8.2 In the event of slight negligence, we are liable only for the breach of essential contractual obligations (cardinal obligations), and only for foreseeable, contract-typical damages. Essential contractual obligations are those whose fulfillment is necessary for the proper execution of the contract and on the observance of which the customer may regularly rely.

8.3 For slightly negligent breaches of duties other than those specified in section 8.2, our liability is excluded.

8.4 The above limitations of liability do not apply to damages resulting from injury to life, body, or health, nor in cases of liability under the Product Liability Act.

9. Applicable Law, Jurisdiction, and Consumer Protection within the EU

9.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

9.2 For consumers with their habitual residence in the European Union, the mandatory consumer protection provisions of the country in which the consumer is habitually resident also apply if these provide more favorable conditions than German law.

9.3 Consumers may assert claims arising from this contract either in Germany or in the EU member state in which they reside.

10. No Code of Conduct, No Participation in Dispute Resolution Proceedings

10.1 We have not submitted to any specific code of conduct.

10.2 We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.

11. Final Provisions

11.1 If any provision of these T&Cs is invalid, this shall not affect the validity of the remaining provisions. Statutory provisions shall apply in place of any invalid provision.

11.2 Amendments and additions to the contract must be made in writing. This also applies to any waiver of the written form requirement.

Date: 06/2026